Introducing Riverty:

Enhancing our Commitment to Human-Centricity

We are thrilled to share that Gothia will be rebranded as Riverty Back in Flow in the upcoming weeks.

As a valued partner, you have already been part of our rebranding journey. Now, we are extending this transformation to our B2C operations, bringing a new level of financial empowerment to our debt collection services for consumers.

Any questions?

Why the change?

Riverty reflects our dedication to providing easy and fair payment solutions for everyone. We want to meet consumers at eye-level, providing them with the guidance and flexibility needed to make informed financial decisions. This way, we can create a positive impact on both your business goals and your consumers’ financial lives.

What does this mean for you and your consumers?

Seamless transition

Consumers will be informed about the rebranding through direct communication, ensuring a smooth and transparent transition. Our dedicated team will continue to manage and support consumer accounts, maintaining the same level of service you rely on.

Enhanced Consumer Portal

We’re launching an upgraded Consumer Self Service Portal that offers new features and a more user-friendly interface. This upgrade is designed to empower consumers to manage their finances more effectively.

Flexible payment solutions

Consumers will continue to have the flexibility to settle their outstanding receivables via instant bank transfer, bank card or in installments, ensuring they have convenient options that suit their needs.

Personalized support

We continue to prioritize simplicity, flexibility, and transparency, offering tailored solutions that meet the unique financial needs of each consumer. Besides, our Financial Academy will provide consumers with helpful guidance to better handle their demands.

Introducing the New Consumer Portal

As part of our commitment to enhancing consumer experience, the new Consumer Self Service Portal will provide several key features that make financial management simpler and more efficient for your consumers:

Customizable Installment Plans

Consumers can now create their own personalized payment schedules by selecting the number of months they wish to spread their payments over and choosing their start date. This feature offers them greater control over their financial commitments.

Special and Part Payments

Consumers can make additional payments on top of their regular installments at any time, allowing them to reduce their outstanding balance faster. The portal provides clear guidance on the minimum amount for these special payments, ensuring transparency.

Multiple Claims Payments

Consumers can settle multiple outstanding claims in a single transaction, simplifying their payment process, improving debt management efficiency and enhancing their overall experience.

Any questions?

For more information, please visit our FAQ section below, or contact your Key Account Manager. We are here to assist you, and to ensure a seamless transition for our consumers.

FAQ

When will the rebranding be officially launched?

The rebranding to Riverty has been already launched for our B2B clients back in October 2022, and it will now be extended to our B2C operations in the upcoming weeks as well. From the date of the transition, consumers will be able to see the Riverty name on all our communications and our new Consumer Self Service Portal.

What changes are being made in the rebranding?

Under the Riverty brand, we are not only changing our appearance but introducing an even more digital and consumer friendly way to pay open receivables. This is reflected in our upgraded Consumer Self Service Portal entailing easier user navigation and a greater variety of flexible payment options, as well as in our improved communication flows and commitment to financial education.

How will the rebranding affect the services offered to consumers? Any changes in the product/service offerings?

The core services offered to consumers remain the same. However, the rebranding brings an enhanced Consumer Self Service Portal, providing better functionality and user experience. Our commitment to delivering intelligent and fair financial solutions continues unchanged.

Which new features will be offered to the consumer?

The new Consumer Self Service Portal will include features such as:

A more intuitive and user-friendly interface

Calendar notifications for upcoming installments and the ability to pay multiple claims

Improved account management tools for a comprehensive overview of outstanding claims

How will consumers be informed about the rebranding?

To ensure a smooth transition and trust in the Riverty brand, consumers are informed upfront of the rebranding on all our communication channels. With the date of the rebranding, consumers who access the Gothia website will be redirected to a dedicated landing page on our website where they can find helpful information and guidance. There will also be a redirect to the new Consumer Self Service Portal, with a rebranding notification in place.

Who can we contact for more information or support regarding the rebranding?

For more information or support regarding the rebranding, please contact your dedicated account manager. They are available to assist you with any questions or concerns.

What happens to consumers that are already enrolled in the Gothia's payment process?

Consumers already enrolled in Gothia's payment process will not experience any changes to their existing arrangements. Their account details and payment schedules will remain the same, and they will continue to receive support from our dedicated team under the Riverty name.

How will the rebranding enhance our relationship with the consumers and improve the debt collection process?

The rebranding to Riverty reflects our commitment to human-centricity and financial empowerment. The enhanced Consumer Self Service Portal will provide a more seamless and user-friendly experience, making it easier for consumers to manage their debt and communicate with us. This, in turn, strengthens our relationship with consumers and improves the overall debt collection process.

Discover more about Riverty

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