Customer Service

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A woman with brown hair, wearing glasses and a black-and-white striped sweater, is smiling at the camera while seated at her desk in an office environment. She is wearing a headset. In the background, another person is working at a computer.

Expert or career changer - your strengths count for us

Life is full of opportunities! At Riverty, we know what change feels like and are looking for personalities who want to get in touch with different people and their needs on a daily basis. People who know what is important in communication, who hear and understand both the quiet and loud tones. People who go their own way and constantly reinvent themselves. We value what you can do, whatever background you might have! As a clerk (m/f/d), you will help us keep payment flows moving and use your knowledge of human nature to mediate between the interests of sellers and buyers. No matter what you have done professionally before, your communicative talent counts for us.

With the necessary tact and an eye for detail, you will find the best solution for both parties. Your experienced colleagues will help you. Structured processes and comprehensive training allow you to work flexibly and independently. We offer you a secure job with excellent prospects in which you can grow. Family-friendly working hours and teams that work together, for each other and as equals, are what set us apart.

FAQs about Customer Service

All

Application process

Additional benefits

Further Training

Working part-time

Team Size

Office Size

Career Changers

Orientation

Working Hours

How does the application process work?

We receive your application documents
We review your application documents
We conduct a short telephone interview
You are invited to a personal interview
We accept or decline your application (this takes 1-2 weeks after the personal interview)
We sign the employment contract

What additional benefits do I have at Riverty?

Here is a brief overview:

Attractive monthly salary
Employee discounts via the Bertelsmann Corporate Benefits Platform
- Products from well-known manufacturers at attractive special rates in numerous areas such as fashion, travel, events and much more!

You can find an overview of the benefits offered in the relevant job discription

Can I take further training in processing at Riverty?

You should discuss whether you are approved for further training with your direct supervisor. In principle, we offer our employees the opportunity to continue their education and grow. However, this depends on your previous performance.

Training opportunities: 

Internal training opportunities
- Peoplenet: extensive e-learning offers (soft skills, health, dealing with stress, etc.)
Further training by external cooperation partners

Generally, our Human Resources Development department will support you in all matters relating to your personal development.

Do I have the possibility to work part-time?

Yes, we also offer part-time clerical positions. Please have a look at the current vacancies. 

How many employees form a team?

The team size depends on the location.

Team size: 5-25 employees

What size is the office I will be working in?

Usually open-plan offices with up to 50 employees

Do career changers have the opportunity to be employed at Riverty?

Yes, career changers are very welcome at Riverty 😊 In the job postings, you can see which jobs allow career changers.

What is the orientation like?

Normally the orientation takes place in the offices at the locations. Due to the current situation, new employees are trained via Skype. For this purpose, two-week digital training sessions are held in which you are introduced to the different systems. Here you are prepared for different cases and can practise in the test system before the real cases start. 

What are the working hours?

The basic working hours are as follows:

A 40-hour week (five days)
Working time model = flexi-time: If necessary, overtime can be worked and compensated by time-off in consultation with the manager.
There is shift work in some departments (early and late shift)

You can find more detailed information about your individual working hours in the job posting.

Meet your future colleagues

Simone, Teamlead in Verl

"Riverty has always supported me on my way from being an agent to becoming a team leader. Good ideas are definitely heard here and everyone has the chance to develop personally and professionally. With my career path, I want to be a role model for my colleagues and encourage them to follow their own path with us."

Anja, Agent in Wien

"I'm happy to have found a warm and welcoming employer at Riverty that challenges and encourages me, pays attention to transparency and creates modern workplaces."

Jessica, Agent in Verl

"The digital training and onboarding processes make it very easy for new employees to get started at Riverty. If I have any questions, my colleagues are always happy to help me."

Ursula, Agent in Wien

"At Riverty, everyone has the possibility to grow - depending on their knowledge and experience. I like working here because the cooperation between younger and older employees is great."

Janos, Operations Lead in Verl

"For many years now, I have been able to help shape the exciting field of telecommunications together with great colleagues and clients. Do you want to be part of our team with the same enthusiasm for shaping your future and that of our company? Then start your journey with us!"

Nils, Agent in Potsdam

"Riverty, enables me to spend as much time as I want with my newborn daughter and still complete all my tasks in a timely and reasonable manner due to the trust of my supervisors and the home office offer."

Bärbel, Agent in Potsdam

"Even at the age of 60 you can start again! Riverty gave me the opportunity and now I've been back for almost 3 years and I am still enjoying it."