Select a category

Select a category

SEARCH

Debt collection for insurance companies

Riverty is an expert in debt collection for insurance companies and has more than 20 years of experience in the industry as a partner of renowned insurance companies. In over 350,000 new claims per year, we recover outstanding premium receivables and maintain more than 100,000 customer relationships for insurers every year - even in critical phases of late payment.

Two co-workers walking alongside, one of them is checking her mobile phone.

Joint success: acting efficiently, fairly and digitally with Riverty

2 out of 3 insurance customers with outstanding receivables already use Riverty's digital touchpoints. That's why we are the perfect partner for debt collection for insurance companies in the digital age. Our approach is fair and digital: we offer your end customers a digital user journey. This also benefits you as a client, as all claims and results can be monitored digitally with real-time access.

Red icon symbolizing: Customer-centric & digital

Customer-centric & digital

At Riverty, we put people at the center of debt collection processes. In addition to fair debt collection, we also offer digital services for financial education. This improves the customer experience, guarantees you loyal customers and reduces payment defaults in the long term.

Green icon to symbolize keeping track at all times

Keep track at all times

You always have complete insight into the processing status of each receivable in the client portal or via electronic reporting in your collection or disbursement system. You can also see your portfolio structures and all KPIs achieved in aggregated form in analytics dashboards.

Red euro sign to symbolize driving success with KPIs

Drive success with KPIs

Our experts create new perspectives and advise you on how you can take your receivables management to the next level - while always keeping an eye on the optimization of insurance-related KPIs such as combined ratio, net promoter score or claims ratio.

Expertise in all insurance lines

Whether you are a group, a division specialist, a direct insurer, InsurTech or a regional mutual: We support you in processing your claims. Our industry-specific expertise covers all lines of business, from property, liability, accident and vehicle insurance to health insurance with its special requirements as personal insurance. See some references here:

We understand the insurance business

Riverty's insurance team is staffed with industry-specific qualified personnel: Employees in the areas of key account management, processing or legal have an insurance background.

We also work closely with a large network of experts - such as specialist lawyers for insurance law, management consultancies and the chair of insurance law at Coburg University of Applied Sciences.

Get to know our experts
Employees in the office listening to a presentation

We understand the insurance business

Riverty's insurance team is staffed with industry-specific qualified personnel: Employees in the areas of key account management, processing or legal have an insurance background.

We also work closely with a large network of experts - such as specialist lawyers for insurance law, management consultancies and the chair of insurance law at Coburg University of Applied Sciences.

Get to know our experts
Employees in the office listening to a presentation

We offer a digital customer journey

Customer expectations of flexible, customised products and digital communication are also becoming increasingly important in the insurance industry. Together with Riverty, you can provide your customers with a seamless digital customer journey throughout the entire lifecycle - including communication in receivables management. The majority of end customers of insurance companies now settle their outstanding claims completely digitally.

Woman on her mobile phone

We guarantee customer loyalty

New, digital competitors are entering the market and customers are increasingly willing to switch. It is important for insurance companies to secure the loyalty of their customers. The Riverty approach: retaining customers with fair and personalised receivables management and avoiding premature contract terminations for customer relationships that are worth keeping.

Image showing the Riverty App with the possibility to gain insights into consumer feedback.
"In line with our brand promise 'Simple. Human.', we were looking for a partner who would focus on our policyholders and support us in strengthening our relationship with them."
Image of Harald Hennes of Barmenia Versicherungen

Harald Hennes

Head of Debt Collection, Barmenia Versicherungen

Special requirements of insurance companies

We are experts in your industry: At Riverty, you can rely on our many years of experience and expertise in ensuring data protection, IT security and compliance with legal regulations.

Green logo with a checkmark in a box symbolizing GDPR compliance

GDPR-compliant

We always keep an eye on specific data protection requirements in the insurance sector and regulatory law. The information security management system is certified in accordance with ISO 27001.

red icon symbolizing insurance law

Insurance law

We clarify insurance-related questions from your end customers and provide support in settling outstanding claims. In addition, we advise our insurance clients on the optimal organisation of the pre collection process (dunning procedure in accordance with German insurance law).

Green box symbolizing system integration

System integration

Riverty is highly proficient in the standard SAP FS-CD software and has practical experience in integrating SAP FS-CD or accounting and inventory management systems such as Guidewire and Legacy in various configurations.

Our solutions for insurance companies

We support you with outstanding receivables - with fair and digital debt collection processes. Benefit from our industry expertise.

Several co-workers in meeting